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Please note: We do not charge for duties, tarrifs or import taxes, this means you may incur charges when the product reaches customs.
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FAQ
Got a question? You'll most likely find your answer below.
Anything else, drop us a message.
Can you install my products for me?
Yes. We offer fitting at our HQ in Chelmsford, Essex, UK. You can request in 2 ways:
1) Please add products to your basket and add the pop up in the basket “Request Product Install Quote - Price TBC”
2) Request a quote at this page https://autoid.co/pages/fittingss
Can I finance my order?
Yes. We offer a range of finance products.
We offer the widely adopted Klarna and ClearPay for split weekly payments.
We also offer longer term instalments via Klarna and NewPay.
Please speak to a member of our team using the live chat or via email at sales@autoid.co if you have any further questions.
What's your return policy?
We have a 28 day return policy. From the point of receiving your order you have 14 days to request a return on our portal. If accepted, you will receive an email and then you have a further 14 days to return the product to us.
You can read our full returns policy here.
Do you ship worldwide?
Yes. We ship worldwide. We have shipped to over 90 countries to date. If you reach checkout and you are not able to get a shipping rate, please contact our team and we will provide you with a custom quote to purchase.
Will my products include a warranty?
Yes. All products sold on the AUTOID store include a minimum 6 month warranty in addition to any manufacturer warranties (which may supersede this period). For more information on warranties, check our terms.
Please speak to a member of our team using the live chat or via email at sales@autoid.co if you have any further questions.
How long will it take to arrive?
Delivery times will vary depending on product, time of year, location and courier used.
In stock items in the UK will generally arrive within 2-4 days working days.
For in stock items shipping outside of the UK, shipping time is 3-5 days working days for express shipping and 3-10 working days for standard shipping.
Please speak to a member of our team using the live chat or via email at sales@autoid.co if you have any further questions.
Will these products effect my vehicle warranty?
Some modifications can affect the manufacturer warranty provided with your vehicle.
Whilst AUTOID can advise, we cannot confirm if a product will or will not affect your vehicle warranty. It's always advised to check with your dealer and finance provider prior to purchasing and installing parts.
Please speak to a member of our team using the live chat or via email at sales@autoid.co if you have any further questions.
Does this product come with badges?
No. We do not supply any car brand badges with any of our products.
Will this fit my car?
Please check the product page of the product in question, we include fitment information on every product.
If this information is missing, please speak to a member of our team using the live chat or via email at sales@autoid.co if you have any further questions.