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FAQ
Got a question? You'll most likely find your answer below.
Anything else, drop us a message.
Can I finance my order?
Yes. We offer a range of finance products.
We offer the widely adopted Klarna and ClearPay for split weekly payments.
We also offer longer term instalments via Klarna and NewPay.
Please speak to a member of our team using the live chat or via email at sales@autoid.co if you have any further questions.
What's your return policy?
Our policy lasts 14 days. If 14 days have gone by since your product arrives with you, unfortunately we can’t offer you a refund or exchange.
You can read our full returns policy here.
Do you ship worldwide?
Yes. We ship worldwide. We have shipped to over 75 countries to date.
Will my products include a warranty?
Yes. All products sold on the AUTOID store include a minimum 6 month warranty in addition to any manufacturer warranties (which may supersede this period). For more information on warranties, check our terms.
Please speak to a member of our team using the live chat or via email at sales@autoid.co if you have any further questions.
How long will it take to arrive?
Delivery times will vary depending on product, time of year, location and courier used.
Generally items in the UK will arrive within 1-3 days for express shipping and 2-5 days for standard or free shipping.
For shipping outside of the UK, times will vary from 2-5 days for express shipping and 3-10 days for standard shipping.
Please speak to a member of our team using the live chat or via email at sales@autoid.co if you have any further questions.
Will these products effect my vehicle warranty?
Some modifications can affect the manufacturer warranty provided with your vehicle.
Whilst AUTOID can advise, we cannot confirm if a product will or will not affect your vehicle warranty. It's always advised to check with your dealer and finance provider prior to purchasing and installing parts.
Please speak to a member of our team using the live chat or via email at sales@autoid.co if you have any further questions.
Will this fit my car?
Please check the product page of the product in question, we include fitment information on every product.
If this information is missing, please speak to a member of our team using the live chat or via email at sales@autoid.co if you have any further questions.
Can you install my products for me?
Yes. We offer fitting at our HQ in Brentwood, Essex, UK.
Checkout with your products and select 'Collect from AUTOID'. A member of our team will then reach out to you to quote you a cost and book you in.
Alternatively, speak to a member of our team using the live chat or via email at sales@autoid.co if you have any further questions.