FREQUENTLY ASKED QUESTIONS
Listed below are some of our FAQ's.
If you require further information you can get in contact with an operator through:
Live Chat; bottom right of the page - available weekdays 9am-5pm GMT
Phone; +44 (0)1277 366893 - available weekdays 9am-5pm GMT
Email; email@example.com - response in 24 hours (weekday)
I want to return an item, where do I start?
Please visit https://autoid.co/policies/refund-policy to see if you are eligible for a return. Then email 'firstname.lastname@example.org' with your order number and details on the return. We’ll respond to you within 24 hours (weekdays), to confirm receipt and give more details on the return process.
My item arrived damaged, faulty or not as described. What should I do?
Please can you email 'email@example.com' with your order number and proof of the faulty item. We’ll get in touch with you within 24 hours (weekdays), to confirm receipt and give more details on the return process.
I would like to become an AUTOID Dealer, where do I sign up?
Please see page https://autoid.co/pages/become-a-dealer and follow the onscreen instructions to get in touch.
Our AUTOID Distribution website is as follows https://distribution.autoid.co/
Do you ship outside of the U.K?
Yes, we ship worldwide. You can check your estimated shipping price at checkout or contact us.
My item says it been dispatched, how can I track it?
Check your emails for an automated email from our system. This will include a link to track your item. If you cannot see the email, get in contact using the information above.
Do you offer discounts for group buys?
Yes, we offer group buys. Please get in contact using the information above.
Do you provide a warranty on your parts?
Yes, all of our AUTOID products are covered by our standard 6 month warranty. TRE items are covered by our leading 2 year warranty. More information can be found at https://autoid.co/pages/terms.