Q: Are the prices on the website including tax or excluding tax?
A: All UK customers are priced including tax.
All customers outside of the UK are priced by 16.67% lower with no taxes. Please see an example below.
UK (£) Price - including VAT.
EU (€) Price - excluding tax.
Q: Are there any additional charges besides the product and shipping cost?
A: The price you see on our website is exclusive of duties and taxes that may be applied by your local customs office when the parcel arrives in your country. These charges are typically based on a combination of the product's value, weight, and the customs regulations of your country. Unfortunately, we cannot predict the exact amount of these fees, as they vary depending on location.
Q: I'm not familiar with duties and taxes. Can you help me estimate the cost?
A: While we cannot provide an exact estimate, your local customs office might have a duty calculator tool on their website. You can also try contacting them directly for more information. Additionally, some international shipping companies offer resources to estimate potential duties and taxes based on your order value and destination country.
Q: Who is responsible for paying duties and taxes?
A: The customer is responsible for paying any duties and taxes imposed by their local customs office. These fees are separate from our shipping charges.
Q: Will I be contacted by customs to pay duties and taxes?
A: Usually, the shipping carrier will contact you if your order is subject to duties and taxes. They will typically hold the package until these fees are paid.
Q: Can I avoid paying duties and taxes?
A: Unfortunately, we cannot alter the value of the customs declaration to avoid these fees. It is important to declare the correct value of your order to comply with customs regulations.
We recommend researching your country's customs regulations and potential import fees before placing your order.
Additional Information:
- For more information about customs and duties, please visit the website of your local customs office.
- Here are some resources that might be helpful in estimating duties and taxes:
- World Trade Organization - trade facilitation resources: https://www.wto.org/english/tratop_e/tradfa_e/tradfa_e.htm
- Duty Calculator for International Shipping: https://www.simplyduty.com/import-calculator/
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