Frequently asked questions
I want to return an item. Where do I start?
Please visit https://autoid.co/policies/refund-policy to see if you are eligible for a return and then visit our returns centre.
My item arrived damaged, faulty or not as described. What should I do?
Please contact our team using the methods above immediately.
I would like to become an AUTOID dealer. Where do I sign up?
Please see https://autoid.co/pages/become-a-dealer and follow the onscreen instructions to get in touch.
Do you ship worldwide?
Yes, we ship worldwide. You can check your estimated shipping price at checkout or contact us.
Do you provide a warranty on your parts?
Yes. Everything we sell is covered by our 6-month guarantee, and most makers add their own warranty on top, which varies by brand. TREVORA products carry a 3-year warranty. Full details are in our terms and conditions.
My item says it has been dispatched. How can I track it?
Check your emails for an automated email from our system. This will include a link to track your item. If you cannot see the email, get in contact using the information above.
